Data Processing Addendum
Last updated November 3, 2026
This Data Processing Addendum (DPA) supplements our Terms of Service for customers who use NexusCloud to store personal data about others and need written commitments about how we process it. If you need a signed copy, reach us through our contact page at /contact.
Roles
For personal data contained in content you store, you act as the controller and NexusCloud acts as the processor. We process that data only on your documented instructions, which include using the service as intended.
Scope of processing
We process personal data only to provide the service: storing, syncing, backing up, sharing and helping you find and organize your content. We do not sell personal data or use it for advertising.
Confidentiality
Everyone at NexusCloud who may access personal data is bound by confidentiality obligations and accesses it only as needed to operate and support the service.
Security measures
We maintain appropriate technical and organizational measures to protect personal data, including encryption in transit and at rest, access controls and monitoring.
Trusted infrastructure partners
We use trusted infrastructure partners to help operate the service. We require each of them to protect personal data to standards no less protective than this DPA, and we remain responsible for their performance. On request, we will provide information about our partners under appropriate confidentiality.
Assistance and data subject requests
We provide tools that let you access, export and delete your content, and we will reasonably assist you in responding to requests from individuals exercising their rights.
Incident notification
If we become aware of a security incident affecting personal data we process for you, we will notify you without undue delay and provide information reasonably available to help you meet your obligations.
Return and deletion
When your account closes, you may download your content. We then delete personal data within a reasonable period, unless the law requires us to retain it.
Contact
For DPA questions or requests, reach us through our contact page at /contact.