Privacy Policy

Information you give us

When you create an account, we collect your name, email address and password. If you join or manage a family space, we collect the details needed to invite and identify its members.

When you contact us, we collect the information you choose to share so we can respond.

Your files and content

We store the files, photos and other content you upload so we can provide the service to you. Your content belongs to you.

We do not use your content for advertising, and we do not sell it. We access your content only as needed to operate the service, to provide features you request (such as the AI assistant), to keep the service safe, or when required by law.

Information collected automatically

We collect limited technical information, such as device type, app version, sign-in times and the devices you pair, so we can keep your account secure and the service running smoothly.

We use essential cookies and similar technologies as described in our Cookie Policy.

How we use information

We use information to provide, maintain and improve NexusCloud; to sync, back up and share your files as you direct; to process billing; to communicate with you about your account; and to protect the security of our users and the service.

How we share information

We do not sell your personal information. We share it only with trusted infrastructure partners who help us operate the service under strict confidentiality obligations, with people you choose to share files with, when required by law, or in connection with a business transfer where this policy continues to apply.

How we protect information

Your files are encrypted in transit and at rest. We use reasonable administrative, technical and physical safeguards, though no system can be guaranteed to be completely secure.

Retention

We keep your information while your account is active. If you delete content or close your account, we delete the associated data within a reasonable period, except where we must keep it to meet legal obligations, resolve disputes or enforce our agreements.

Your choices and rights

You can access, download, correct or delete your information at any time from your account, or by contacting us. Depending on where you live, you may have additional rights, such as objecting to certain processing or requesting a copy of your data.

Children

NexusCloud is not directed to children under 13. Children may use NexusCloud only as part of a family space managed by a parent or guardian who has agreed to these terms on their behalf.

Changes and contact

We may update this policy from time to time. If we make material changes, we will let you know before they take effect.

Questions? Reach us through our contact page at /contact.