How can we help you today?
Answers to common questions about getting started, devices, family spaces, sharing and billing. Can't find what you need? We are a message away.
Every question deserves a clear answer
Whether you are setting up your first device or inviting the whole family, we want every step to feel easy.
- Setting up your account and first device
- Pairing your Nexus edge node
- Inviting family members
- Understanding your bill
Find help by topic
Start with the area you need and go from there.
Getting started
Create your account, explore your space and save your first files.
Devices
Install on your phone and computer, pair your Nexus and manage devices.
Family
Invite people, share folders and albums, and manage your family space.
Sharing
Create private links, set expiry dates and turn links off.
Billing
Understand your free space, usage and invoices.
Privacy and security
Learn how your files are protected and how to keep your account safe.
Small things that make a big difference
A few simple habits to get the most from NexusCloud.
- Turn on photo backup on every phone in the family
- Set an expiry on links to sensitive files
- Remove devices you no longer use
- Ask the assistant when you cannot find something
- Use the browser when you are on a borrowed computer
Set up in three steps
Create your space
Sign up and claim 30 GB free forever.
Bring your devices
Install the apps and pair your Nexus edge node.
Invite your family
Add up to five others to your family space.
We can help with
A new phone
Install NexusCloud, sign in and your files return.
A forgotten password
Use the sign-in page to reset it.
A family member leaving
Manage your family space members from settings.
A question about your invoice
Reach us through our contact page and we will explain it.
Support that treats you like family
Real people
Messages are answered by people who care.
Plain answers
Clear explanations, no jargon.
Respect for your privacy
We ask only for what we need to help.
Follow-through
We stay with you until it is resolved.
Everything you're wondering
How do I get started?
Create your account, install NexusCloud on your devices or open it in your browser, and start saving files. Your 30 GB free space is ready immediately.
How do I add a new device?
Install NexusCloud on the device or open it in a browser, then sign in. Devices are unlimited.
How do I invite my family?
From your family space, send invitations to up to five other people.
How does billing work?
You start with 30 GB free forever. If you use more, you pay only for what you use beyond your free space, invoiced in regular cycles.
How do I contact support?
Reach us through our contact page and we will get back to you.